Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations for services provided by Sinex Innovations through the ArtStyle platform (https://artstyle.online) and related mobile applications (collectively, the "Service").

2. Subscription Services

2.1 Cancellation of Subscription

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the subscription features until the end of your current billing period. After that period, your subscription will not be renewed.

2.2 No Prorated Refunds

We do not provide prorated refunds for unused portions of your subscription period if you cancel before the end of your billing cycle. Your subscription benefits will remain active until the end of the current billing period.

3. One-Time Purchases

3.1 Digital Products

For one-time digital product purchases (such as individual image transformations or credit packs):

• Refunds may be issued within 7 days of purchase if the service was not used or accessed.
• Once the service has been used (images processed or credits utilized), no refund will be provided.

3.2 Requesting a Refund

To request a refund, please contact our customer support team at [email protected] with your purchase details and reason for the refund request.

4. Technical Issues and Service Failures

4.1 Service Disruptions

If you experience significant technical issues with our Service that prevent you from using the features you've paid for, we may, at our discretion, offer:

• A refund for the affected period
• Service credits
• An extension of your subscription period

4.2 Quality Issues

If the image transformations fail to meet reasonable quality standards or there are significant processing errors:

• We will first attempt to reprocess your images
• If we cannot resolve the issue, we may refund the specific transaction or provide service credits

5. Ineligible Refunds

Refunds will not be provided in the following circumstances:

• Dissatisfaction with the artistic style or aesthetic results (when the service is functioning as designed)
• Violations of our Terms and Conditions
• Requests made after the 7-day refund window for unused services
• Accounts terminated due to fraudulent activity or abuse

6. Processing of Refunds

6.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase.

6.2 Processing Time

Refunds typically take 5-10 business days to process, depending on your payment provider. Some financial institutions may take longer to reflect the refund in your account.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]